Avaya Troubleshooting Routers Guía para resolver problemas descargar pdf (Pagina 47)

Introduction

1-23

To learn more about the Technician Interface recording feature, enter

help record

You can use the Statistics Manager to save tables to ﬁles as follows:

1. Use the Statistics Manager Screen Manager tool to add the routing tables

in the Default Screen List window to the Current Screen List window.

2. For each routing table:

a. Use the Launch Facility tool to display it.

b. Use the File➔Save option to save the contents of it to a formatted

ASCII ﬁle.

You can use any editor to read the ASCII ﬁles, or print and organize them for later

reference.

A map of your network conﬁguration is another useful resource to have available

for troubleshooting. Include information about the hardware, the software, and the

cables you are using. When troubleshooting a problem, compare the next hop on

the network map to that of the forwarding table associated with the problem

protocol.

Documenting Each Step

An effective troubleshooting strategy includes taking detailed notes as you

perform each procedure. These notes are useful because

• They give you an opportunity to pause and think clearly about the problem

and the procedures you are following.

You are more likely to develop a methodical and reasoned approach, and think

of solutions during this reﬂective period.

• They provide you with a record of the tasks you performed. This record is

essential because

— You can refer to it during the procedure in order to recall whether you

already performed a certain task.

A diagnostic procedure can include many tasks. It is easy to forget, for

example, which statistics you checked and what they revealed at a given

time.

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Avaya Troubleshooting Routers Guía para resolver problemas Pagina 47