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How to get help
If you purchased a service contract for your Nortel Networks
product from a distributor or authorized reseller, contact the
technical support staff for that distributor or reseller for
assistance.
If you purchased a Nortel Networks service program, contact one
of the following Nortel Networks Technical Solutions Centers.
An Express Routing Code (ERC) is available for many Nortel
Networks products and services. When you use an ERC, your
call is routed to a technical support person who specializes in
supporting that product or service. To locate an ERC for your
product or service, go to the www12.nortelnetworks.com/ URL
and click ERC at the bottom of the page.
Technical Solutions Center Telephone
EMEA (33) (4) 92-966-968
North America (800) 2LANWAN or (800) 252-6926
Asia Pacific (61) (2) 9927-8800
China (800) 810-5000
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