
Data Migration Manager
Document Status: Issue Business Communications Manager Revision: 01.00
Data Migration Manager Page 32 of 36
8.0 DMM Support
DMM is a free for use tool provided by Nortel. DMM support may not include the traditional support methods
provided to Nortel products, but there are support resources for DMM available.
8.1 The DMM Forum
http://bcm.sipsw.com/ (Nortel BCM Forums) is a publically accessible informal support and discussion forum.
Within this forum is a Data Migration Manager sub-forum.
Figure 49 - The DMM Forum
This forum would be the place to start looking for advice on DMM or for posting your own questions or advice to
others.
DMM’s developers are continuously monitoring this forum and when/where possible will provide support to
DMM-related issues. Content in the forum may also be used to continuously improve the DMM tool.
8.2 Reporting a Problem
If you have access to Nortel’s Customer Report (CR) system, and a concern you have about DMM is not
addressed on the forum, you may raise a CR for DMM. The example below illustrates the CR data required for
a DMM CR. Text after any ** is not to be entered in a CR – this is additional CR guidance information only.
Figure 50 - DMM Customer Report (CR) Template
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