Avaya Remote Feature Activation Getting Started with Remote Feature Activation (RFA) Manual de usuario descargar pdf (Pagina 19)

RFA help

Issue 2.4 June 2006 19

RFA help

There may be times when you need help with RFA or with a RFA license file. The organization

that you call for help depends on the type of problem you are experiencing. Table 2

shows

examples of the types of problems for which each Helpdesk provides support.

Important:

Important: If you are having trouble with the RFA application, or creating a license file or an

authentication file, call the IT Helpdesk. If you need help installing a license or an

authentication file, or if you are having trouble with a license or an authentication

file that is already installed, call the Avaya Services Helpdesk.

Table 2: Who to call for support

Organization What they support

The IT Helpdesk

● The RFA application, such as:

- SSO logins and passwords

- RFA navigational support such as

screens, error messages, and so on.

- Mistakes made in the RFA system record

such as using the wrong SAP order

number or the wrong serialized hardware

component in the system record.

● Problems with the SAP order number or

creation of the transaction record.

● Downloading the FET or LIT

● Problems with system records such as

creating, locating, and accessing a system

record.

The Avaya Services Helpdesk The license file or the authentication file(s) such

as:

● Getting the license file in to the Avaya

product including reading the error

messages and providing solutions

● FET and/or LIT interactions with DEFINITY

● License-Error mode and No-License Mode

● The inability to connect to DEFINITY using

Connect2

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Avaya Remote Feature Activation Getting Started with Remote Feature Activation (RFA) Manual de usuario Pagina 19