Avaya CallPilot Unified Messaging BCM Rls 6.0 Manual de usuario descargar pdf (Pagina 54)

CallPilot Unified Messaging

54 NN40011-019 Issue 1.2 BCM Rls 6.0

"Unknown" Appears in the Sender Field

In some messages, the subscriber sees a name or phone number in the

Sender field. In other messages, the subscriber sees “Unknown”.

If the caller‟s phone system has Calling Line ID, CLID information appears in

the Sender field for messages that are created when people phone you and

you are not available.

If CLID information is not provided, it appears as “Unknown”.

For messages that are sent from people using Networking, if the sender‟s

name is not provided to the CallPilot system, the Sender field appears as

“Unknown”.

The Subscriber has Problems with Fax Reception

People do not receive faxes sent by the subscriber, or the subscriber does not

receive faxes sent to them.

1. Verify that the subscriber has a mailbox Class of Service with fax

capability.

2. Make sure that the potential recipient of the fax can receive faxes.

Messages no Longer on Server

The subscriber receives the error message: “This message could not be found

on the server. Messages must exist on the server in order to be played via the

telephone. Use computer to play this file. Port failed.”

Voice messages that are saved to the subscriber‟s computer are no longer in

their CallPilot Inbox.

The subscriber cannot play these messages from the telephone. To listen to

these messages, the subscriber must use computer speakers or headphones.

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Avaya CallPilot Unified Messaging BCM Rls 6.0 Manual de usuario Pagina 54