Avaya CallPilot Unified Messaging BCM Rls 6.0 Manual de usuario descargar pdf (Pagina 52)

CallPilot Unified Messaging

52 NN40011-019 Issue 1.2 BCM Rls 6.0

Troubleshooting Tips

Before you install Unified Messaging, make sure the email client is working

properly.

Voice Format for Business Communications Manager

BCM uses the G711 format to record and store voice messages.

CallPilot 150 uses G723.1. Unified Messaging player records and plays

messages in WAV format, hence BCM or CallPilot messages must be

converted to WAV before being played. Any composed messages must be

converted to G711 or G723.1 if they are to be stored on the BCM or within the

CallPilot application. This decoding and encoding is done on the desktop

client.

Troubleshooting Log on Problems - Invalid credentials

The subscriber sees messages such as “Invalid credentials. Please retry” or

“The server could not be located. Please Retry.”

On the subscriber‟s computer, check that Unified Messaging is configured

with the proper settings. Verify that the following information is correct:

1. Mailbox number.

2. Fully qualified domain name (FQDN) or IP address of the Business

Communications Manager system.

3. The SMTP/VPIM prefix of the Business Communications Manager

system if Message Networking is configured.

4. Check that you can log on from the telephone using the same mailbox

number and password.

5. Verify that you have network connectivity to the Business

Communications Manager system.

a. For example, issue a network command to the Business

Communications Manager system, exactly as it appears in your

Unified Messaging configuration.

b. Try to ping using the DOS prompt, and ensure that you receive

a valid response from the Business Communications Manager.

c. If you do not have network connectivity to the Business

Communications Manager system, you are not able to access

Unified Messaging.

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Avaya CallPilot Unified Messaging BCM Rls 6.0 Manual de usuario Pagina 52