Avaya CallPilot 4.0 Unified Messaging Guía de usuario descargar pdf (Pagina 39)

Message Forwarding Rule

The Message Forwarding Rule can be configured by the system administrator or by the

My CallPilot user. The Message Forwarding Rule feature enables you to automatically

forward some or all of your CallPilot messages to an address configured by the system

administrator. The user must enable the Message Forwarding Rule. If a message

cannot be delivered the Message Forwarding Rule is disabled. Once the user receives

notice of the undeliverable message, the Message Forwarding Rule must again be

enabled.

Novell GroupWise users receive the forwarded message in their GroupWise Inbox. The

forwarded message appears as GroupWise e-mail, and honor all rules that apply to

GroupWise e-mail messages.

For users of Novell NetMail, forwarded CallPilot messages appear as Novell GroupWise

e-mail messages in NetMail. The forwarded message will honor all rules that apply to

NetMail e-mail messages. Forwarded messages are displayed with NetMail e-mail

icons and the standard NetMail e-mail form are used to display the message.

Messages forwarded from the CallPilot server are delivered to the e-mail account

configured in the Message Forwarding Rule. You can treat these messages as any

other e-mail. Messages can be forwarded, printed, saved, archived, deleted, have rules

applied to, etc.

CallPilot Message Forwarding Rules supports Novell GroupWise distribution lists if the

distribution lists are configured to be accessible from outside of the GroupWise system.

See your Novell distributor for information on making GroupWise distribution lists

accessible to external users.

Note, however, that there are a few limitations when using the Reply/Reply All

functionality. You cannot reply to messages from a sender whose address/CLID is not

included in the message, because the address is unknown. Also, because the CallPilot

server can accept only plain text messages and attachments of type VBK or TIF-F, you

must ensure all outgoing messages addressed to a CallPilot address are composed

using these types. If a message is sent to a CallPilot address with a different attachment

type, or in a format other than plain text (for example, RTF), you receive an Non-

Delivery Notification (NDN). Note also that voice messages sent in VBK format play

only if CallPilot player is installed on the system. Voice messages sent in WAV format

require a WAV player capable of playing standard WAV-PCM. Most standard WAV

players support this format.

Note: In order to enable or disable Message Forwarding Rule from the desktop client

interface you use your account information in the Address Book advanced section

and not an anonymous log on.

Note: If the Exchange 6.5 server is used for outgoing SMTP messages, messages

are not marked as Read when they are opened by the recipient because the Read

Receipt does not get sent back to CallPilot. You should either use Forwarded by

this Service option or turn off Mark original message as Read option when

configuring Message Forwarding Rules.

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Avaya CallPilot 4.0 Unified Messaging Guía de usuario Pagina 39