Avaya Call Detail Recording System Manual de usuario Pagina 66
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66 Norstar reports
P0993139 05
The following diagram shows an example of the lines indicating when CLID information is
available. The calling number shown can be a maximum of 12 characters of which a maximum of
eleven can be digits. If a number received by the Business Communications Manager server is
longer than eleven digits, then a “/” is the first character, followed by the eleven least significant
digits. The name can be a maximum of 15 characters. Each of the number and name can show
“UNKNOWN”. The third line is the call type. It shows either “LONG DISTANCE” or
“UNKNOWN” if call type information is not available. The DNIS number, if available, appears
after the call type. It is followed by the Bearer Capability. The last line is the PRI Call-by-call
service which appears only when the PRI service information is available.
Figure 66 Sample CLID information
The following diagram shows an example of the lines indicating when the room occupancy status
of room 12345 changes to vacant.
Figure 67 Sample room status
The following diagram shows an example of the line indicating when a call is externally
forwarded. Extension 221 is responsible for the external call forward event.
Figure 68 Sample external call forward
Norstar Real Time record description
The Real Time record is one line long beginning with an asterisk (*) to differentiate it from other
Norstar records. This record contains eight fields:
• date in MMDDYY format
• time in HHMMSS format
• line number associated with the call
• station set number associated with the call
• CLID number
• CLID name or DNIS number
• call type
• call state
CALLING NUMBER XXXXXXXXXXX
NAME XXXXXXXXXXXXXXX
UNKNOWN
DNIS NUMBER XXXXXXXXXX
BC = SPEECH
PRI SERVICE TIE XXXXX
VOIP CALL
-------- 23/01/98 23:49:00 STN = 12345
HOSPITALITY VACANT
EXT CALL FWD STN = 221 REASON = CFAC
- Business Communications 1
- Call Detail Recording System 1
- Administration Guide 1
- Trademarks 2
- Contents 3
- Contents 4
- Chapter 3 4
- Chapter 4 5
- Figures 8
- Tables 10
- Before you begin 11
- Text conventions 12
- Acronyms 12
- Related publications 13
- P0993139 05 14
- 14 Related publications 14
- Chapter 1 15
- Introduction 15
- Chapter 2 17
- The Summary window appears 18
- Table 2 Report Parameters 19
- Report formats and types 20
- Report Language 21
- Report Filter 22
- Account Code Feature Code 22
- Account Code list 23
- Using Account Codes 23
- Date Format 25
- Header Format 25
- DNIS Info 26
- Connect Char (Characters) 26
- Clip File Schedule 27
- CDR Disk Space limit 27
- Table 6 Market Parameters 28
- Prefix filter 30
- Access Bin Settings 31
- Saving configuration changes 32
- Using the Configuration menu 33
- Configuration Undo 34
- Configuration Clip File 35
- Clip File 36
- Data File Transfer 37
- Methods of Data File Transfer 38
- Central server requirements 39
- 40 Data File Transfer 40
- Data File Transfer 41 41
- 42 Data File Transfer 42
- Data File Transfer 43 43
- 44 Data File Transfer 44
- Call Detail Recording Reports 45
- SL-1 report field definitions 46
- SL-1 Standard reports 47
- SL-1 CLID reports 48
- Norstar reports 50
- Norstar CLID reports 51
- Norstar Real Time report 53
- Norstar All report 54
- Target line/Physical lines 56
- Busy reports 56
- Bearer capability data 57
- PRI Call-by-call service 57
- Voice over IP calls 58
- External call forward 59
- 60 Norstar reports 60
- Norstar report 61
- 62 Norstar reports 62
- Printable line descriptions 63
- 66 Norstar reports 66
- Norstar reports 67 67
- Norstar reports 69 69
- 70 Norstar reports 70
- The CDR Client window 72
- CDR Group User Administration 73
- CDR Pull Client 74
- Starting the CDR Pull Client 75
- Configuring the BCM List file 76
- CDR Pull Client 77 77
- Scheduling a Pull Transfer 78
- CDR Pull Client 79 79
- 80 CDR Pull Client 80
- Glossary 81
- 82 Glossary 82
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