Avaya Attendant Console Guía de usuario descargar pdf (Pagina 12)

12 Chapter 2 Getting started

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Types of attendant setups

You must set up each computer that has Attendant Console installed to handle calls either as a

full-time main attendant, part-time main attendant, or a backup, overflow or assistant attendant.

The following section explains the different types of attendant setups.

Full-time main attendant

The full-time main attendant is a telephone operator that has the Attendant window always visible

on their computer. There can be more than one full-time attendant.

The Client component displays the incoming calls to the attendant’s telephone as a yellow Ringing

Loop button on the Attendant window. If the attendant’s telephone is programmed to receive all

the incoming calls for the company, (that is, as a main attendant), Attendant Console displays the

calls.

Before you can receive and make calls, you must set the attendant’s extension number through the

Client component. The extension must be a valid extension on the Business Communications

Manager 2.5 system and must be the telephone at the attendant’s desk.

To set or change the attendant’s extension number

1 On the Tools menu click Options.

The Options dialog box appears with the Options tab displayed.

2 In the Attendant option, in the My Extension box, type the extension number of the

attendant’s telephone.

3 Click the OK button.

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Avaya Attendant Console Guía de usuario Pagina 12