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Avaya Attendant Console manuales

Manuales del propietario y guías del usuario para Software Avaya Attendant Console.
Ofrecemos 1 manuales en pdf Avaya Attendant Console para descargar gratis por tipos de documentos: Guía de usuario


Avaya Attendant Console Guía de usuario (96 paginas)


Marca: Avaya | Categoria: Software | Tamaño: 1.09 MB |

 

Tabla de contenidos

Business Communications

1

Manager

1

Attendant Console User Guide

1

Trademarks

2

Contents

3

Chapter 4

4

Chapter 5

4

Chapter 6

5

6 Contents

6

Chapter 1

7

Attendant Console components

8

Attendant Console features

9

Choice of Attendant types

10

Chapter 2

11

Getting started

11

Types of attendant setups

12

Part-time main attendant

13

Backup attendant

14

Overflow attendant

16

To set the overflow extension

16

Assistant attendant

17

>>

18

<<

18

Call notification

19

To activate call notification

19

P0936572 02

20

To display extensions

21

Disabling Transfer options

22

Chapter 3

23

Status bar

24

Attendant Console menus

24

Edit menu

25

View menu

25

Tools menu

26

Transfer menu

27

Caller menu

28

Target menu

28

Attendant menu

29

Help menu

29

Using keystroke commands

30

Using right-click capability

31

Using the toolbar

32

About Loop buttons

33

Using the Directory options

41

Directory tabs

42

Directory list columns

43

To sort information

44

Handling calls

45

To answer an incoming call

46

To release a call

47

Using the Target list box

48

Using the Directory tabs

49

Using the Directory Find box

50

Using the Department list box

51

To search by department

51

Transferring a call

52

To retrieve a parked call

55

To view parked calls

56

To retrieve a call on Hold

57

Screening calls

58

Linking and Joining calls

60

Creating a conference call

61

Handling a callback call

62

To process a Hold call

63

To process an Assist call

63

To process an IntAct call

63

To speak to a caller

65

To send a call to CallPilot

65

To find caller information

70

To edit a caller’s record

70

To delete a caller record

70

Using the Directory list

71

Finding an employee record

72

Resetting the Full tab view

73

To reset the Full tab view

73

Editing employee information

74

Using the Make Caller button

75

To type a note

76

To save employee edit changes

77

Generating reports

79

About the Reports window

80

Database box

81

Information list box

82

Period list box

83

Employees

84

Creating and viewing reports

85

Loading the database

85

Selecting a report type

85

Setting the report period

86

To clear a date

87

Creating the report

89

Viewing the report

89

Printing a report

90

Glossary

91

92 Glossary

92

Numerics

93




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