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24 Chapter 5 Configuring the APPP features

NN40010-503

Programming the symbol kiosk (or Web device)

Program the symbol kiosk (or Web device) to send the correct URL to the BCM system to initiate

or cancel a customer assistance page. The URL must have one of the specific formats described in

the following procedure.

Prerequisites

• This procedure is performed by the client’s technical support personnel.

• Some Web browsers do not support embedding a user name and password into the URL.

In this case use the URL option without the user name and password.

Procedure steps

Step Action

1 In Element Manager, create an nnpage account (Configuration > Administrator

Access > Accounts and Privileges > View by Account tab).

For more information about creating user accounts, see the Administration

Guide (NN40020-600) for your BCM system.

2 Program the symbol kiosk (or Web device) to initiate or cancel a page by

sending an appropriate URL to the BCM system. The URL must have one of the

following formats:

• URL with user name and password:

http://<nnpage>:<nnpagePassword>@<BCMIPAddress>/

Voicemail-cgi-bin/

BCMPage?station=<KioskName>&page=<xy>&status=<action>

• URL without user name and password:

<http://<BCMIPAddress>/Voicemail-cgi-bin/

BCMPage?station=<KioskName>&page=<xy>&status=<action>

For more information about the variable definitions of the URL format, see the

table Symbol kiosk (or Web device) URL format (page 25).

3 Ensure that you program a cancel action for every initiated page.

4 Repeat steps 2 and 3 to program the number of pages required.

End

X 1–9 The number of the CCR tree that contains the

desired Park and Page node.

Y 1–8 The number of the Park and Page node within the

CCR tree.

Table 4 CAB name format

Variable Value Description

1 2 ... 19 20 21 22 23 24 25 26 27 28 29 30 31 32

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Avaya Advanced Paging Productivity Pack Configuration Manual de usuario Pagina 24