Avaya CallPilot Unified Messaging Manual de instalación descargar pdf (Pagina 54)

54 Chapter 4 Troubleshooting

P0602920 01

Troubleshooting log on problems

Invalid credentials

The subscriber sees messages such as “Invalid credentials. Please retry” or “The server could not

be located. Please Retry.”

1 On the subscriber’s computer, check that Unified Messaging is configured with the proper

settings. Verify that the following information is correct:

• mailbox number

• fully qualified domain name (FQDN) or IP address of the Business Communications

Manager 3.0 system

• the SMTP/VPIM prefix of the Business Communications Manager 3.0 system

2 Check that you can log on from the telephone using the same mailbox number and password.

3 Verify that you have network connectivity to the Business Communications Manager 3.0

system.

For example, issue a network command to the Business Communications Manager 3.0 system

exactly as it appears in your Unified Messaging configuration. Try to ping using the DOS

prompt, and ensure that you receive a valid response from the Business Communications

Manager 3.0 system. If you do not have network connectivity to the Business

Communications Manager 3.0 system, you are not able to access Unified Messaging.

4 Ensure that DNS is configured on this computer. Under TCP/IP properties, select the DNS tab.

Ensure that a DNS server is listed. Verify that it is the correct IP address for the DNS server.

5 Check with the DNS administrator whether the server name is in the DNS server. Verify that

the correct hostname is configured in the DNS server.

6 The following actions can be taken to resolve this situation:

• The CallPilot FQDN must be properly configured in the DNS server.

• Refer to “Configuring environments without a DNS” on page 13 for instructions on

configuring CallPilot Unified Messaging in an environment with no DNS server.

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Avaya CallPilot Unified Messaging Manual de instalación Pagina 54