Avaya CallPilot Unified Messaging Manual de instalación Pagina 5
- Pagina / 77
- Tabla de contenidos
- SOLUCIÓN DE PROBLEMAS
- MARCADORES
Valorado. / 5. Basado en revisión del cliente
Contents 5
CallPilot Unified Messaging Installation and Maintenance Guide
Troubleshooting after logging on . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
The CallPilot address book is empty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
The subscriber has message access problems . . . . . . . . . . . . . . . . . . . . . . . 59
The subscriber has problems sending messages . . . . . . . . . . . . . . . . . . . . . 59
Messages remain in the subscriber’s Outbox . . . . . . . . . . . . . . . . . . . . . . . . . 59
The subscriber cannot send messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60
The subscriber cannot send a CallPilot message . . . . . . . . . . . . . . . . . . . . . 60
Non-delivery notification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
"Unknown" appears in the Sender field . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
The subscriber has problems with faxing . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62
The subscriber has problems with fax reception . . . . . . . . . . . . . . . . . . . . . . 62
The subscriber has problems with receiving replies . . . . . . . . . . . . . . . . . . . . 62
Deleted messages remain in the subscriber’s mailbox . . . . . . . . . . . . . . . . . . 63
The subscriber cannot delete messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
Messages no longer on server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
Voice message does not play on telephone . . . . . . . . . . . . . . . . . . . . . . . . . . 63
The Message Waiting Indicator is active but there is no new message . . . . . 64
A reply to a message sent from Eudora is rejected on an AMIS network . . . . 64
Unified Messaging does not work properly for subscribers who use ICQ
Express with Outlook . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64
Internet Mail client error messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65
Replacing the mail database in Lotus Notes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68
Accessing Unified Messaging online Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70
To access online Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70
Using Unified Messaging Support Tools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71
Resetting the CallPilot message store for Microsoft Outlook . . . . . . . . . . . . . . . . 71
CPTrace . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72
Using CPTrace . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72
CP Trace settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75
- CallPilot 1
- Unified Messaging 1
- Installation and Maintenance 1
- CallPilot Unified Messaging 2
- Contents 3
- Contents 4
- Chapter 4 4
- Chapter 1 7
- Software requirements 8
- Related documents 9
- How to get help 9
- Technical Support 10
- APAC (Asia Pacific) 10
- Chapter 2 11
- P0602920 01 12
- 3.0 system 13
- Chapter 3 15
- Fax requirements 16
- Installing Unified Messaging 18
- Configuring Outlook 2002 28
- To configure text formatting 29
- Configuring Novell GroupWise 30
- Configuring Lotus Notes 33
- Removing password prompts 36
- Messaging 36
- Internet Mail mode 40
- SMTP/VPIM prefix 41
- FQDN of Business 41
- Communications 41
- Configuring Eudora Pro 47
- Troubleshooting 51
- Image Viewer is not installed 52
- Invalid credentials 54
- No desktop capabilities 55
- CallPilot Logon Failure 55
- Sending messages 56
- Non-delivery notification 61
- Messages no longer on server 63
- Express with Outlook 64
- To access online Help 70
- Using CPTrace 72
- CP Trace settings 73
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