Avaya Nortel Business Communications Manager 450 1.0 Guía para resolver problemas descargar pdf (Pagina 13)

Chapter 1 Introduction 13

BCM450 Troubleshooting Guide

Related publications

Related publications are listed below. To locate specific information, you can refer to the

Master Index of BCM450 Library (NN40020-100).

BCM450 Administration and Security Guide (NN40160-601)

BCM450 Installation Guide—System (NN40160-301)

BCM450 Maintenance Guide (NN40160-503)

Keycode Installation Guide (NN40010-301)

BCM450 Configuration Guide—Devices (NN40160-500)

BCM450 Configuration Guide—System (NN40160-501)

BCM450 Telset Administration Guide (NN40020-604)

CallPilot Telephone Administration Guide (NN40090-500)

CallPilot Contact Center Telephone Administration Guide (NN40040-600)

Reporting for Contact Center Troubleshooting

1 2 ... 8 9 10 11 12 13 14 15 16 17 18 ... 101 102

BCM450 Troubleshooting Guide 1
Trademarks 2
Task List 3
Contents 5
Chapter 12 8
Chapter 1 9
Acronyms 10
Chapter 1 Introduction 11 11
Table 1 List of acronyms 11
12 Chapter 1 Introduction 12
Related publications 13
14 Chapter 1 Introduction 14
Chapter 2 15
Logical connections 16
Chapter 3 19
System status LEDs 20
LAN port LEDs 21
DTM LEDs 22
Figure 3 DTM LEDs 23
Table 4 DTM LED functions 23
Check the wiring connections 24
Verify the keycodes 24
To restart the system 26
Power on self test 27
To test the main unit 29
To troubleshoot the main unit 29
To test the expansion unit 29
Testing an MBM 30
Troubleshooting the FEM 31
To check the ATA2 wiring 32
Reset to factory settings 32
Reset levels 33
Monitoring the boot process 34
Chapter 4 37
Check line programming 38
To check line programming 38
Trunk/Line data 38
Properties 40
Preferences 42
Restrictions 45
Restoring system data 46
Verify the software inventory 48
Chapter 5 51
Troubleshooting example 2 53
Troubleshooting example 3a 59
Troubleshooting example 3b 59
Troubleshooting example 4 61
Troubleshooting example 5 62
Troubleshooting example 6 67
Troubleshooting example 7 67
Chapter 6 69
Start-up profile fails 70
Chapter 6 Recovery trees 71 71
72 Chapter 6 Recovery trees 72
Chapter 6 Recovery trees 73 73
74 Chapter 6 Recovery trees 74
Chapter 7 75
Chapter 8 79
Utilities 80
Command Line Interface 80
Using the Configuration CLI 81
Using the Maintenance CLI 82
Chapter 9 83
Table 13 Release reasons 84
Chapter 10 85
Chapter 11 87
Password protection 89
Fault management 90
System and status information 91
Figure 16 Save dialog box 93
Viewing the system health 94
Connectivity problems 95
Ethernet Loop 96
No Ethernet Loop 96
• Subnet mask: 255.255.255.0 97
• IP address: 192.168.2.2 97
• Subnet mask: 255.255.254.0 97
NN40160-700NN40160-700 100

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Avaya Nortel Business Communications Manager 450 1.0 Guía para resolver problemas Pagina 13

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