Avaya Multisite Business Communications Manager Systems Manual de usuario descargar pdf (Pagina 6)

6 How to get help

Getting help from the Nortel Web site

The best way to get technical support for Nortel products is from the Nortel

Technical Support Web site:

ww.nortel.com/support

This site provides quick access to software, documentation, bulletins, and

tools to address issues with Nortel products. From this site, you can:

•

download software, documentation, and product bulletins

•

search the Technical Support Web site and the Nortel Knowledge Base

for answers to technical issues

•

for Nortel equipment

•

open and manage technical support cases

Getting help over the phone from a Nortel Solutions Center

If you do not ﬁnd the information you require on the Nortel Technical Support

Web site, and you have a Nortel support contract, you can also get help

over the phone from a Nortel Solutions Center.

In North America, call 1-800-4NORTEL (1-800-466-7835).

Outside North America, go to the following Web site to obtain the phone

number for your region:

ww.nortel.com/callus

Getting help from a specialist by using an Express Routing Code

To access some Nortel Technical Solutions Centers, you can use an Express

Routing Code (ERC) to quickly route your call to a specialist in your Nortel

product or service. To locate the ERC for your product or service, go to:

ww.nortel.com/erc

Getting help through a Nortel distributor or reseller

If you purchase a service contract for your Nortel product from a distributor

or authorized reseller, you can contact the technical support staff for that

distributor or reseller.

Enterprise: Common

Solution Integration Guide for Multisite Business Communications Manager Systems

NN49000-303 01.01 Standard

Release 4.0, 3.7 29 June 2007

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Avaya Multisite Business Communications Manager Systems Manual de usuario Pagina 6