Avaya Integrated Management Release 3.0 Administration Tools Manual de usuario descargar pdf (Pagina 21)

Issue 1 June 2005 21

Chapter 4: VoIP Monitoring Manager Installation

Overview of Avaya VoIP Monitoring Manager

Avaya Voice Over IP (VoIP) Monitoring Manager is a VoIP Quality of Service (QoS) monitoring

tool. It enables you to monitor and review the quality of a call on an Avaya

VoIP Network.

Avaya VoIP Monitoring Manager allows you to view QoS data experienced at the endpoints and

during a session. This data displays in real-time or for previously active endpoints. With this

information, you can begin to troubleshoot and isolate problems.

Avaya VoIP Monitoring Manager allows you to:

● Search Endpoints. You can search endpoints active from a specified time in the past or

between a date range. Advanced search options enable you to narrow your search to

match phone numbers, network addresses, or QoS levels.

● View Reports. Once you have a list of endpoints, you can select one or more endpoints in

a session and view the associated reports. The reports display QoS data such as jitter,

round trip time (RTT), and packet loss. This is particularly useful for monitoring gateways

or locating problems at a particular endpoint.

Since you can view reports for endpoints involved in a session, this will assist you with

determining problems that occur between two endpoints or in an isolated area of the

network.

● Export Reports. You can export the report data to a comma separated value (csv) file.

You can open this file in most database and spreadsheet programs such as Microsoft

Excel. Exporting the data to a spreadsheet enables you to manipulate the data so you can

create your own reports.

● Generate Automatic Alarms. You can generate Simple Network Management Protocol

(SNMP) Traps/Alarms, which allow the VoIP Monitoring Manager to alert you when the

jitter, RTT or packet loss reaches certain levels. You can routinely monitor the network and

troubleshoot problems.

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Avaya Integrated Management Release 3.0 Administration Tools Manual de usuario Pagina 21