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Avaya MultiSite Administration Release 2.1 Configuration Manual de usuario Pagina 12

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Resources and Notices
Avaya Technical Service Organization (TSO)
12 Avaya MultiSite Administration Configuration
July 2004
Avaya Technical Service Organization (TSO)
The TSO provides support for MultiSite Administration to client teams, field technicians, and customers.
The TSO will bill customers for support on a time and materials basis if the following conditions exist:
• Customers do not have a current maintenance agreement
• Customers do not procure and install the required systems and software as defined in the Avaya
Integrated Management Services Support Plan
• Customers request support that is outside the purchase agreement
The TSO does not support hardware or software that customers purchase from third-party vendors.
Avaya Network Management Software Systems
Support Group (NMSSS)
The Network Management Software Systems Support (NMSSS) group in Tampa Bay answers customer
calls about applications in Avaya Integrated Management. NMSSS will either answer your questions
directly or connect you with an associate who can answer questions about your application.
Avaya Contact Information
You may find the following contact information helpful at various times during the process of installing
and setting up this product. This information was accurate at the time this book went to press. We update
this information with each new release of MultiSite Administration.
Customers can access only the resources in Table 1
(not Table 2). To view Avaya web sites, Avaya
recommends that you use Internet Explorer.
Table 1: Customer-Accessible Resources
Resource Contact Information
Avaya Support Centre http://www.avaya.com/support
Network Management
Software Systems Support
group
1-800-237-0016.
Avaya Technical Services
Organization (TSO)
For calls about Avaya Site Administration:
1-800-242-2121 extension 15312.
Remote Network Integration
Services (RNIS)
http://www1.avaya.com/enterprise/brochures/svc1369
.pdf
Toll Fraud Intervention 1-800-643-2353 prompt 1.
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