Avaya ipView Software Wallboard Manual de usuario

ipView Software Wallboard Setup and Operation Guide BCM Business Communications Manager Document Number: NN40010-500 Document Status: Standard Do

10 System Overview In this example, the Nortel Reporting for Contact Center application transmits the wallboard statistics in French. The ipView Soft

11 3 Installing ipView SoftBoard Installation of the ipView Software Wallboard You can install the ipView SoftBoard on any PC desktop that is connecte

12 Installing ipView SoftBoard If you selected Save, double-click on the ipViewSoftwareWallboard file at the saved location to begin the installation

13 Figure 2: English Language Dialect Selection window Select the English dialect to use for the installation and click Next. 7. The InstallShiel

14 Installing ipView SoftBoard Figure 3: InstallShield Welcome page 8. The License Agreement page appears, see Figure 4: InstallShield License Ag

15 Figure 4: InstallShield License Agreement 9. The Skillset Name page appears, see Figure 5: InstallShield ipView Skillset Name display. Enter th

16 Installing ipView SoftBoard Figure 5: InstallShield ipView Skillset Name display 10. The Port Number page appears, see Figure 6: InstallShield

17 Figure 6: InstallShield ipView Port Number 11. The Choose Destination Location page opens, see Figure 7: InstallShield ipView SoftBoard Installa

18 Installing ipView SoftBoard Figure 7: InstallShield ipView SoftBoard Installation Destination Location 12. The Select Program Folder page appea

19 Figure 8: InstallShield ipView Program Folder name selection 13. Click Next to accept the ipView program folder name. 14. When the installation

Copyright © 2006-2008 Nortel Networks Limited All rights reserved. The information in this document is subject to change without notice. The statemen

20 Installing ipView SoftBoard Figure 9: InstallShield ipView Setup Complete

21 4 Using ipView SoftBoard Configure Nortel Reporting for Contact Center to operate with ipView SoftBoard the same way that you configure Nortel R

22 Using ipView SoftBoard The information that ipView SoftBoard receives depends on the configuration by the System Manager of the Nortel Reporting f

Using ipView SoftBoard 23 If configured by the System Manager, audible alerts might be associated with the alarm. Refer to Sound Options. Figure

24 Using ipView SoftBoard Figure 16: Long View Parameter values in alarm are displayed the same in Long View and Short View. See Figure 17: Lon

Using ipView SoftBoard 25 Figure 18: Short View with a Message View Window The Nortel Reporting for Contact Center sends messages when:  A para

26 Using ipView SoftBoard Figure 19: Parameter View Window in Long View To close the Parameter View window, click the selected parameter value.

Using ipView SoftBoard 27 Figure 20: History View with ipView in Short View To close the History View window, click the selected parameter abbrevi

28 Using ipView SoftBoard Figure 21: Display of Summary Graphs with ipView in Short View After the final graph is displayed, the Summary View wind

Using ipView SoftBoard 29 Re-play Summary Select Re-play Summary to display the Re-play Summary submenu shown in Figure 24: Re-play Summary Submenu.

Table of Contents List of Figures...v How to Use this Guide ...

30 Using ipView SoftBoard Close ipView SoftBoard Select Close ipView to shut down ipView SoftBoard. You can also shut down ipView SoftBoard by clicki

31 5Configuring ipView SoftBoard Introduction Many ipView SoftBoard properties can be changed or customized, and ipView SoftBoard saves the settings

Configuring ipView SoftBoard 32 Figure 29: Configuration View Tab View Options You can view ipView SoftBoard in Short View or Long View. In Short Vi

Configuring ipView SoftBoard 33 You can specify the position of ipView SoftBoard with respect to the windows of other programs. The options are A

Configuring ipView SoftBoard 34 Figure 30: Configuration Graphing Tab Trend Graph Colors You can define the colors used in Minimum and Maximum portio

Configuring ipView SoftBoard 35 Figure 31: Color Palette Window To specify the color used for the Maximum portion of the trend graph, click the Ch

Configuring ipView SoftBoard 36 ! Note that the audible alert depends on the System Manager configuration of the Nortel Reporting for Contact Center a

Configuring ipView SoftBoard 37 Figure 32: Configuration Echoing Tab Data Echoing Options To configure ipView SoftBoard to echo to other wallboar

Configuring ipView SoftBoard 38 You must close down and restart ipView SoftBoard before the new setting takes effect. IP Address Use the IP Address

Configuring ipView SoftBoard 39 ! Note that if you want to turn echoing off, you do not need to remove all the entries from the list. To turn echoi

iv Echoing Tab ...36 Data Echoing Options ...

406 References Reporting For Contact Center Setup and Operations Guide (NN40040-302/303/304) 1

Index 41 7Index . .WAV sound files, 36 A About ipView, 29 Alarm Sound File, 36 Alarm State, 22, 25, 33, 35 Always On Top, 32, 33 Audible Alert, 9, 35

Index 42System Overview, 9 T TCP/IP protocol, 10, 11 Tip, 22 Tooltray, 28, 35 Tooltray Icon, 28 Tooltray Menu, 28 V View Tab, 31 W Windows, 10 Wi

List of Figures Figure 1: Choose Setup Language window...

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71 How to Use this Guide Introduction This guide is designed to assist a System Manager in the installation, set up, and operation of Nortel ipView So

8 How to Use this Guide http://www.nortel.com/support This site enables customers to: • Download software and related tools • Download technical do

9 2 System Overview Introduction ipView Software Wallboard is a Windows® software application that provides a software-based, IP-enabled wallboard on