Avaya BCM1000 Manual de instalación descargar pdf (Pagina 192)

166 Chapter 14 Troubleshooting

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Checking for dial tone at the ATA 2

Check to ensure there is dial tone from the set and from the ATA 2 module.

1 If there is no dial tone, replace a single-line telephone for the data communication device.

2 If there is no dial tone at the ATA 2 unit:

a Disconnect the line side of ATA 2. Connect an Business Communications Manager

telephone to the ATA 2 port.

b Check that the connection from ATA 2 to the Business Communications Manager

hardware is functioning correctly (the telephone has dial tone).

Checking for trunk line dial tone to the ATA 2

Use the following steps to check for trunk line dial tone to the ATA 2.

1 Disconnect ATA 2 external line from the Business Communications Manager hardware and

connect the data device directly to this external line.

2 Make a call.

3 If the problem continues, the device or the external line is possibly at fault.

4 Plug the device into a different line.

5 If the problem continues, the device is possibly at fault.

For more information about ATA 2, contact your customer service representative.

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Avaya BCM1000 Manual de instalación Pagina 192