Avaya CallPilot Custom Call Routing BCM Rls 6.0 Manual de usuario descargar pdf (Pagina 16)

CallPilot Custom Call Routing

16 NN40011-018 Issue 1.2 BCM Rls 6.0

Paths

A Path can be a series of menus, Information Messages, Mailboxes or

Transfers. A Path number is the digit that callers press to go to the next level

in a CCR Tree.

Park and Page Node

A Park and Page node parks a call and announces it to a paging zone,

overhead paging system or both. Depending on the configuration you select,

the page can be repeated until the parked call is answered. An unanswered

call returns to the CCR Tree.

For example:

“Hello, you are through to Bob’s mailbox. If you would like to leave a

message please do so after the tone or alternatively press 6 now to

page me. Thank you”.

Configuring a CCR Tree

The first step in configuring a CCR tree is to create a Home node. If the Home

node is a Menu, other options can be added. If the Home node is a Mailbox

node, Information node, or Transfer node, no other options need to be added.

Creating the Home Node

The Home node can be one of the following:

 Menu

 Information

 Transfer

 Mailbox

The most common option is a Menu node. However, some customers may

require callers to be transferred to a single destination at night-time, e.g. a

surgery may require callers to be transferred to a GP’s mobile number. In this

situation, the Home node would be a Transfer type.

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Avaya CallPilot Custom Call Routing BCM Rls 6.0 Manual de usuario Pagina 16