Avaya Call Detail Recording System Manual de usuario Pagina 1

Part No. P0993139 01Business Communications Manager 3.0Call Detail Recording System Administration Guide

10 TablesP0993139 01

11Call Detail Recording System Administration Guide PrefaceYour Business Communications Manager telephone system has many features that you can custom

12 Acronyms P0993139 01AcronymsThis guide uses the following acronyms:AL AlarmAOCE Advice of charges at end of callASM Analog Station ModuleATA Ana

Related publications 13Call Detail Recording System Administration Guide Related publicationsFor more information about using Business Communicatio

14 Related publications P0993139 01

15Call Detail Recording System Administration Guide Chapter 1IntroductionThe Nortel Networks Business Communications Manager Call Detail Recording is

16 About Call Detail Recording About Call Detail Recording P0993139 01Your role as System AdministratorAs System Administrator, you perform the in

17Call Detail Recording System Administration Guide Chapter 2Configuring Call Detail RecordingCall Detail Recording uses configuration parameters to s

18 Unified Manager Unified Manager P0993139 01Figure 2 shows the Summary window. Figure 2 The Summary windowTable 1 shows the parameters you can

Unified Manager Unified Manager 19Call Detail Recording System Administration Guide The Call Detail Recording keys From the Services folder, click

2P0993139 01Copyright © 2001 Nortel NetworksAll rights reserved. July 9, 2002.The information in this document is subject to change without notice. T

20 Unified Manager Unified Manager P0993139 01Table 2 shows the parameters you can configure using the Report Parameters window. Refer to “Report

Unified Manager Unified Manager 21Call Detail Recording System Administration Guide Assign the SL-1 report typeFrom the Report Parameters window,

22 Unified Manager Unified Manager P0993139 01Report FilterThe Report Filter option allows you to specify the type of calls to be collected. Selec

Unified Manager Unified Manager 23Call Detail Recording System Administration Guide Account Code Feature Code Account Codes allow you to cross-ref

24 Unified Manager Unified Manager P0993139 01Using Account CodesYou can associate Account Codes with any incoming or outgoing calls. To assign an

Unified Manager Unified Manager 25Call Detail Recording System Administration Guide The Report Options When you click on the Report options key in

26 Unified Manager Unified Manager P0993139 01Date FormatThe Date Format includes the day, month and year. There are three date formats. Select on

Unified Manager Unified Manager 27Call Detail Recording System Administration Guide Connect Char (Characters)Normally, Call Detail Recording repor

28 Unified Manager Unified Manager P0993139 01The Market Parameters There are seven Market Parameters. The seven Market Parameters are: • CLID wit

Unified Manager Unified Manager 29Call Detail Recording System Administration Guide CLID with NameCall Detail Recording reports the CLID name of e

3Call Detail Recording System Administration Guide ContentsFigures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

30 Unified Manager Unified Manager P0993139 014 From the CLID With Call Type list box, select Enable or Disable.5 From the Support Call Charge lis

Unified Manager Unified Manager 31Call Detail Recording System Administration Guide Assign or Change Prefix Bin SettingsTo assign or change a Pref

32 Unified Manager Unified Manager P0993139 01Access Bin Settings Access Bin Settings codes are used to access certain long distance carriers. Per

Unified Manager Unified Manager 33Call Detail Recording System Administration Guide Figure 8 The Configuration reminder windowThe Configuration

34 Unified Manager Unified Manager P0993139 01Figure 9 The Commit option windowCommit changesTo make and apply changes:1 From the Business Commu

Unified Manager Unified Manager 35Call Detail Recording System Administration Guide Figure 10 The Undo option windowUndo changesTo undo changes

36 Unified Manager Unified Manager P0993139 01Figure 11 The Clip File option windowClip File To clip the file log:1 From the Business Communicat

Unified Manager Unified Manager 37Call Detail Recording System Administration Guide Data File TransferThe Data File Transfer feature provides you

38 Unified Manager Unified Manager P0993139 01Features of Data File Transfer• You can schedule a data file transfer so that the Business Communica

Unified Manager Unified Manager 39Call Detail Recording System Administration Guide 4 Configure the Data File Transfer parameter according to Tabl

4 ContentsP0993139 01The Market Parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28CLID with Na

40 Unified Manager Unified Manager P0993139 01Delete file after TransferAllows you to specify if the Call Detail Recording data files are deleted

Unified Manager Unified Manager 41Call Detail Recording System Administration Guide Transferring the Call Detail Recording information immediately

42 Unified Manager Unified Manager P0993139 012 Click the Management key and then click the UserManager heading.The User Profile screen appears.3

43Call Detail Recording System Administration Guide Chapter 3Call Detail Recording ReportsCall Detail Recording provides two types of report: • “SL-1

44 SL-1 reports SL-1 reportsP0993139 01SL-1 report field definitionsTable 8 and Table 9 show summaries of field definitions for SL-1 reports, line

SL-1 reports SL-1 reports 45Call Detail Recording System Administration Guide SL-1 report optionsCall Detail Recording generates the SL-1 report o

46 SL-1 reports SL-1 reportsP0993139 01Figure 14 Sample call transferFigure 15 shows an example of a two-line conference call with two outgoing

SL-1 reports SL-1 reports 47Call Detail Recording System Administration Guide Figure 18 Sample incoming call transferred with Call Information a

48 Norstar reports Norstar reportsP0993139 01Figure 21 Sample end of call with charges rounded upFigure 22 shows an example of end of call with

Norstar reports Norstar reports 49Call Detail Recording System Administration Guide Norstar Standard reportsNorstar Standard reports always start

Contents 5Call Detail Recording System Administration Guide Norstar report field definitions . . . . . . . . . . . . . . . . . . . . . . . . . . .

50 Norstar reports Norstar reportsP0993139 01Norstar report field definitionsThe first Call Information line after the header line is the CALLING

Norstar reports Norstar reports 51Call Detail Recording System Administration Guide Figure 29 Sample call with truncated CLIDFigure 30 shows an

52 Norstar reports Norstar reportsP0993139 01The RINGING call state is unique to Real Time records. It indicates a ringing line as soon as Call De

Norstar reports Norstar reports 53Call Detail Recording System Administration Guide Figure 33 Sample call with Standard, CLID and Real Time info

54 Norstar reports Norstar reportsP0993139 01Figure 36 Sample room status midFigure 37 shows an example of a Standard Hospitality record with ro

Norstar reports Norstar reports 55Call Detail Recording System Administration Guide Target line busyA call rings busy when a target line is involv

56 Norstar reports Norstar reportsP0993139 01Figure 42 Sample PRIVoice over IP callsCalls, both incoming and outgoing, that use the Voice over I

Norstar reports Norstar reports 57Call Detail Recording System Administration Guide Figure 44 Sample incoming call with DNISCall connected digit

58 Norstar reports Norstar reportsP0993139 01When an incoming call is unanswered and externally forwarded, Call Detail Recording reports the call

Norstar reports Norstar reports 59Call Detail Recording System Administration Guide Figure 48 Standard and CLID report formatsFigure 49 shows an

6 ContentsP0993139 01

60 Norstar reports Norstar reportsP0993139 01Figure 49 Real Time record formatNorstar Standard and CLID report descriptionFor non-Real time Stan

Norstar reports Norstar reports 61Call Detail Recording System Administration Guide Figure 51 shows an example of the line following the header li

62 Norstar reports Norstar reportsP0993139 01Figure 57 shows an example of the line indicating the start and the end of a conference. The third pa

Norstar reports Norstar reports 63Call Detail Recording System Administration Guide Figure 62 Sample invalid password lineFigure 63 shows an exa

64 Norstar reports Norstar reportsP0993139 01Figure 67 Sample CLID informationFigure 68 shows an example of the lines indicating when the room o

Norstar reports Norstar reports 65Call Detail Recording System Administration Guide The station set number field shows the station set associated

66 Norstar reports Norstar reportsP0993139 01Figure 72 Sample room status midFigure 73 shows an example of a Real Time Hospitality record showin

Norstar reports Norstar reports 67Call Detail Recording System Administration Guide Figure 77 Sample with no chargesFigure 78 shows an example o

68 Norstar reports Norstar reportsP0993139 01

69Call Detail Recording System Administration Guide Chapter 4Install CDRClient applicationThe CDRClient application allows you to administer remotely

7Call Detail Recording System Administration Guide FiguresFigure 1 The Comprehensive window . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

70 Call Detail Recording display Call Detail Recording displayP0993139 01The CDRClient windowUsing CDRClient you can view and print records. Figur

Call Detail Recording Record Security Call Detail Recording Record Security 71Call Detail Recording System Administration Guide Call Detail Record

72 CDR Group User Administration CDR Group User AdministrationP0993139 01Create a user profileTo add a user name:1 Start Unified Manager.2 Click t

CDR User Management additional information CDR User Management additional information Call Detail Recording System Administration Guide CDR User M

74 CDR User Management additional information CDR User Management additional informationP0993139 01

75Call Detail Recording System Administration Guide GlossaryThis Glossary provides terms used in the Business Communications Manager Call Detail Recor

76 GlossaryP0993139 01External Call ForwardA Business Communications Manager telephone is configured to forward calls to destinations external to t

Call Detail Recording System Administration Guide77 IndexNumbers911 11AAccess Bin Settings and Suppress Length Settingsaccessing 31Account Bin Set

78 IndexP0993139 01Norstar 54SL-1 47Prefix Bin Settingsaccessing 30Primary Rate Interface 55Printable line 60ProgrammingBusiness Communic

8 FiguresP0993139 01Figure 41 Sample incoming call with Bearer capability . . . . . . . . . . . . . . . . . . . . . . 55Figure 42 Sample PRI . .

9Call Detail Recording System Administration Guide TablesTable 1 Summary window parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . .