Avaya BCM 2.0 Attendant Console Guía de usuario Pagina 2
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- Tabla de contenidos
- MARCADORES
- User Guide 1
- Contents 3
- 4 Contents 4
- Contents 5 5
- 6 Contents 6
- About this guide 8
- Conventions 8
- Server component 11
- Client component 11
- Reports component 12
- Attendant types 13
- Getting started 15
- Quitting the Client component 16
- Getting started 17 17
- Backup attendant setup 18
- 18 Getting started 18
- Getting started 19 19
- Overflow attendant setup 19
- Assistant attendant setup 19
- >> 20
- << 20
- Getting started 21 21
- Call notification 21
- Getting started 23 23
- 24 Getting started 24
- Using the menu bar 28
- View menu 29
- The View menu contains: 29
- Tools menu 29
- The Tools menu contains: 29
- Transfer menu 30
- The Transfer menu contains: 30
- Caller menu 31
- The Caller menu contains: 31
- Target menu 32
- The Target menu contains: 32
- Attendant menu 32
- The Attendant menu contains: 32
- Using the toolbar 33
- • the Target list box 37
- Using the Directory options 38
- Directory list 41
- Handling calls 45
- 46 Handling calls 46
- Handling calls 47 47
- 48 Handling calls 48
- Transferring a call 49
- 50 Handling calls 50
- Handling calls 51 51
- 52 Handling calls 52
- Handling calls 53 53
- 54 Handling calls 54
- Handling calls 55 55
- Linking and Joining calls 56
- Handling a callback call 57
- 58 Handling calls 58
- Handling calls 59 59
- 60 Handling calls 60
- Handling calls 61 61
- 62 Handling calls 62
- Resetting the Full tab view 70
- Using the Make Caller button 71
- Generating reports 75
- Using the Reports window 76
- Period list box 77
- • you select a valid database 77
- Creating and viewing reports 79
- 80 Generating reports 80
- Generating reports 81 81
- Clearing a date 81
- 82 Generating reports 82
- Generating reports 83 83
- 84 Generating reports 84
- Glossary 85
- Glossary 87 87
- Stand-alone model 87
- Target extension 87
- 88 Glossary 88
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