Avaya Business Secure Router 222 Configuration - Basics Manual de usuario descargar pdf (Pagina 405)

Appendix A Troubleshooting 405

Nortel Business Secure Router 222 Configuration — Basics

Problems with the WAN interface

Problems with Internet Access

Table 118 Troubleshooting the WAN Interface

Problem Corrective Action

Cannot get WAN IP

address from the ISP.

Refer to the

Nortel Business Secure Router 222 — Fundamentals

(NN47922-301)

guide for initial set up of the Business Secure Router.The ISP provides the WAN IP

address after authentication. Authentication can be through the username and

password, the MAC address, or the host name. Use the following corrective

actions to make sure the ISP can authenticate your connection.

You need a username and password if you are using PPPoE or PPTP

encapsulation. Make sure that you have entered the correct Service Type,

Username and Password (the username and password are case-sensitive). Use

the WAN screens in the WebGUI.

If your ISP requires MAC address authentication, clone the MAC address from

your computer on the LAN as the Business Secure Router’s WAN MAC address.

Use the WAN screens in the WebGUI.

Nortel recommends that you clone your computer’s MAC address, even if your ISP

presently does not require MAC address authentication.

If your ISP requires host name authentication, configure your computer’s name as

the Business Secure Router’s system name (use the WebGUI’s wizard or System

General screen to configure the system name).

Table 119 Troubleshooting Internet Access

Problem Corrective Action

Cannot access the Internet. Connect your cable or DSL modem with the Business Secure Router

using the appropriate cable.Check with the manufacturer of your cable or

DSL device about your cable requirement because some devices require

crossover cable and others a regular straight-through cable.

Verify your settings in the WAN screens.

Internet connection disconnects. Check the call scheduling rules.

If you use PPPoA or PPPoE encapsulation, check the idle time-out

setting in the WAN screens.

Contact your ISP.

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Avaya Business Secure Router 222 Configuration - Basics Manual de usuario Pagina 405