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Secure Remote Access Technical Solution Guide v1.0

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circuit-switched telephone lines. With each Nortel Remote Gateway solution, the remote workers

have full access to the corporate telephone network just as if working at the main corporate site.

All of the 450-plus features and system resources enjoyed in the main office are available

remotely, such as unified messaging, the corporate directory and corporate dialing plans, as well

as features such as boss-secretary filtering, audio conferencing and automatic call distribution.

The Remote Gateway Series 9100 products are configured and maintained using the Remote

Gateway 9100 Series Configuration Manager software, a Windows™-based application that is

installed on a PC. It provides a simple Configuration Wizard for initial installation that prompts the

user through obtaining the minimum information needed to get the remote site communicating

with the main site.

4.2.5.3 IP Phones/IP Softphone 2050/Mobile Voice Client 2050

Nortel IP Phones are the portals to application access, supporting a comprehensive suite of

telephony features from Nortel Communication Servers and application presentation for

information exchange from network-based application gateways. Serving the needs of

organizations of all sizes – from those with users who have basic communications requirements

to those whose needs span high call volumes, multimedia presentation and mobility, Nortel has

solutions for every worker. Nortel offers desktop solutions for the campus-based worker who

prefers physical phone presence at the desktop along with a variety of wireless and soft-client

solutions offering whenever and wherever real-time communications access for workers who are

constantly on the go. With Nortel IP Telephony Clients, customers benefit from the latest in

telecommunications technology while leveraging the reliability, quality, and cost effectiveness

only Nortel can deliver.

4.2.5.3.1 Nortel IP Softphone 2050

The Nortel IP Softphone 2050 provides access to the same services and

capabilities as the Nortel IP Phones 2002 and 2004, but it uses the computer

and audio resources of a standard PC or laptop. Supported by Nortel

Business Communications Manager 50/200/400, Nortel Communication

Server 1000, and hybrid Nortel Meridian 1 systems, the Nortel IP Softphone

2050 supports the following features:

¾ Easily twinned with any other set that the user may have in the office, providing a choice

of how users answer or make calls

¾ Three slide-out feature trays (line/feature keys, dialpad or combination)

¾ Supports five special-purpose service keys and four interactive keys

¾ Message waiting indicator alerts users to new voice messages and incoming calls

¾ Supports direct headset connection through a PC USB port

¾ Enhanced USB Audio Kit provides a telephony optimized sound card to ensure superior

audio quality

¾ Supports local directory imports. Reads Symantec ACT, Microsoft Outlook, and LDAP

databases for seamless directory integration

¾ TAPI compliance for operation with other telephony applications

4.2.5.4 Multimedia Communication Server 5100

The Nortel Multimedia Communication Server (MCS) 5100 is the Nortel enterprise multimedia

applications solution, providing innovative communications, real-time collaboration and

productivity services for enterprise users. Nortel MCS 5100 uses open, industry standard

hardware to evolve TDM as well as IP networks to highly collaborative, multimedia networks.

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