Avaya Internet Protocol Communications Server IP600 Manual de usuario Pagina 125
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Valorado. / 5. Basado en revisión del cliente
Handling Incoming Calls
113
Overview for Avaya IP600 Internet Protocol Communications Server
555-233-001 — Issue 5 — November 2000
B
~ Reset Shift Call — If a call number is busy and doesn’t have coverage or the
called number and the coverage are both busy, you have an opportunity to
replace the last digit that was entered. This allows you to call another
extension without having to hang up and redial. Reset Shift Call is a feature
that is active for station to station (internal) calls and for Private Network calls.
The Private Network trunks must signal busy using out-of-band signaling.
Figure 7. Typical Avaya IP600 Call Coverage Options
A
External Call: Active, Busy, Don’t Answer
1
Secretary
B
Internal Calls: Cover All
2
Clerk
C
Internal Call: Active, Busy, Don’t Answer
3
AUDIX Voice Messaging
D
Internal Calls: Send All Calls
4
Message Center Group
- $YD\D,3,QWHUQHW3URWRFRO 1
- &RPPXQLFDWLRQV6HUYHU 1
- NTUITY, and 2
- Contents 3
- 3 Adjuncts 25 4
- 4INTUITY AUDIX Messaging 31 4
- 5 Call Center 43 4
- 6 Wireless Solutions 59 5
- 10 System Administration 73 5
- 11 Networking 83 6
- Index 133 7
- About This Document 9
- Security 10
- Trademarks 11
- 1 Introduction 13
- Announcements 14
- Call Center 15
- Web Browser Access 15
- Call Accounting 16
- SNMP Native Agent 16
- System Administration 16
- AMIS Analog Networking 16
- Hardware 17
- Avaya IP600 Site Requirements 18
- (650A integrated power 19
- Reliability 20
- Incomparable service 21
- Incomparable service 1 22
- 2 Desktop/Console Solutions 23
- IP Softphones 24
- • 6408D+ telephone 26
- • 6416D+ telephone 26
- • 6416D+M telephone 26
- • 6424D+ telephone 26
- • 8410D telephone 28
- • 8411D telephone 28
- • 8434DX telephone 28
- Requirements 29
- Telephone Features 30
- Teleconferencing Products 32
- Attendant Consoles 34
- Attendant Consoles 2 36
- 3 Adjuncts 37
- Headsets 38
- Audio and visual paging 39
- Alerts and sensors 39
- External speakerphones 39
- Security devices 40
- Call Accounting Systems 41
- 4 INTUITY AUDIX Messaging 43
- Features of AUDIX 46
- Voice mailbox 48
- Avaya Message Manager 50
- FAX Messaging 53
- Automated Attendant 54
- Bulletin Board 54
- CornerStone Software 54
- 5 Call Center 55
- Basic Call Management System 59
- Attendant Vectoring 60
- Call Center Basic 60
- Call Center Deluxe 61
- Call Center Elite 61
- CentreVu Virtual Routing 62
- CentreVu Advocate 63
- CentreVu CT 65
- CMS add-on packages 67
- CentreVu Explorer II 68
- CentreVu Visual Vectors 69
- 6 Wireless Solutions 71
- Long-Range mobility 73
- • 1500 wireless telephones 74
- • 240 base stations 74
- Server-based solutions 75
- Third-Party applications 76
- Enterprise Class IP Solutions 77
- Avaya IP Softphones 78
- Avaya IP Telephones 79
- Telecommuting/Virtual Office 81
- Pipeline 15 82
- DEFINITY Extender 83
- 10 System Administration 85
- Administration 88
- Scheduling 89
- Basic reporting 90
- Performance measurements 90
- ECS Reports Generator 91
- Call Charge information 92
- Call Detail Recording 93
- Call Restrictions 94
- 11 Networking 95
- Avaya IP600 DCS networks 97
- QSIG global networking 97
- World-Class Routing 98
- Network management features 99
- Automatic Alternate Routing 100
- Generalized Route Selection 100
- Facility Restriction Level 101
- Authorization codes 101
- Trunk group circuits 102
- Digital interfaces 103
- Centralized Attendant Service 104
- Main/Satellite/Tributary 105
- Electronic Tandem Network 106
- 12 SNMP Native Agent Software 107
- SNMP Traps 108
- License Server 109
- Logins and the LAC 109
- A Avaya IP600 Features 111
- Basic features 112
- Call Center features 116
- Private networking features 118
- Trunk group features 119
- Trunk group features A 120
- B Telephone Features 121
- Conference 122
- Call Park 122
- Misoperation Handling 123
- Call Redirection 124
- Answer supervision timer 128
- Speed/Convenience Calling 129
- Automatic Callback 130
- Ringback Queuing 130
- Last Number Dialed 130
- Remote Access 130
- Trunk Flash 131
- Telephone Displays 132
- Group Communication 133
- Special Ringing 134
- Messaging 135
- Telecommuting 137
- Telecommuting B 138
- Attendant (Operator) Features 139
- Attendant Features 140
- Making Calls 141
- Accessing the Attendant 142
- Monitoring Calls 142
- Attendant with DCS 144
- Numerals 145
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