Avaya BCM Attendant Console Manual de usuario

1-800-4 NORTELwww.nortelnetworks.com© 1999 Nortel NetworksP0908543 Issue 02Enterprise Edge Attendant ConsoleSet Up and Operation Guide

10 Preparing for installationEnterprise Edge Attendant Console Set Up and Operation Guide P0908543 Issue 02PC system requirements for Unified Manage

P0908543 Issue 02 Enterprise Edge Attendant Console Set Up and Operation Guide Preparing the PC environmentTo prepare the PC environment:• ensure the

12 Preparing the PC environmentEnterprise Edge Attendant Console Set Up and Operation Guide P0908543 Issue 02Checking the network components before

Preparing the PC environment 13P0908543 Issue 02 Enterprise Edge Attendant Console Set Up and Operation Guide Windows networking for reportsWhen Ente

14 Preparing the PC environmentEnterprise Edge Attendant Console Set Up and Operation Guide P0908543 Issue 02

P0908543 Issue 02 Enterprise Edge Attendant Console Set Up and Operation Guide Installing Enterprise Edge Attendant ConsoleTo install Enterprise Edge

16 Installing Enterprise Edge Attendant ConsoleEnterprise Edge Attendant Console Set Up and Operation Guide P0908543 Issue 029. Click the button lab

P0908543 Issue 02 Enterprise Edge Attendant Console Set Up and Operation Guide Configuring Enterprise Edge Attendant ConsoleAfter you install Enterpri

18 Configuring Enterprise Edge Attendant ConsoleEnterprise Edge Attendant Console Set Up and Operation Guide P0908543 Issue 024. In the VM Extension

Configuring Enterprise Edge Attendant Console 19P0908543 Issue 02 Enterprise Edge Attendant Console Set Up and Operation Guide Configuring the Attend

20 Configuring Enterprise Edge Attendant ConsoleEnterprise Edge Attendant Console Set Up and Operation Guide P0908543 Issue 02Quitting the Attendant

Configuring Enterprise Edge Attendant Console 21P0908543 Issue 02 Enterprise Edge Attendant Console Set Up and Operation Guide To set or change the a

22 Configuring Enterprise Edge Attendant ConsoleEnterprise Edge Attendant Console Set Up and Operation Guide P0908543 Issue 023. To control call red

Configuring Enterprise Edge Attendant Console 23P0908543 Issue 02 Enterprise Edge Attendant Console Set Up and Operation Guide Assistant attendant se

24 Configuring Enterprise Edge Attendant ConsoleEnterprise Edge Attendant Console Set Up and Operation Guide P0908543 Issue 02Setting up other Atten

Configuring Enterprise Edge Attendant Console 25P0908543 Issue 02 Enterprise Edge Attendant Console Set Up and Operation Guide Notifying the attendan

26 Configuring Enterprise Edge Attendant ConsoleEnterprise Edge Attendant Console Set Up and Operation Guide P0908543 Issue 02Saving the Attendant c

Configuring Enterprise Edge Attendant Console 27P0908543 Issue 02 Enterprise Edge Attendant Console Set Up and Operation Guide Starting the Reports c

28 Configuring Enterprise Edge Attendant ConsoleEnterprise Edge Attendant Console Set Up and Operation Guide P0908543 Issue 02The first step is to s

Configuring Enterprise Edge Attendant Console 29P0908543 Issue 02 Enterprise Edge Attendant Console Set Up and Operation Guide 4. Click the Call butt

P0908543 Issue 02 Enterprise Edge Attendant Console Set Up and Operation Guide ContentsChapter 1 About Enterprise Edge Attendant Console 5About this g

30 Configuring Enterprise Edge Attendant ConsoleEnterprise Edge Attendant Console Set Up and Operation Guide P0908543 Issue 02

P0908543 Issue 02 Enterprise Edge Attendant Console Set Up and Operation Guide Upgrading Enterprise Edge Attendant ConsoleYou can add additional Enter

32 Upgrading Enterprise Edge Attendant ConsoleEnterprise Edge Attendant Console Set Up and Operation Guide P0908543 Issue 02

P0908543 Issue 02 Enterprise Edge Attendant Console Set Up and Operation Guide Troubleshooting This section contains solutions for problems that can o

34 TroubleshootingEnterprise Edge Attendant Console Set Up and Operation Guide P0908543 Issue 02Server log error messagesExamine the list of message

Troubleshooting 35P0908543 Issue 02 Enterprise Edge Attendant Console Set Up and Operation Guide Internal Dial - Ext\n,RetCodeText Error performing c

36 TroubleshootingEnterprise Edge Attendant Console Set Up and Operation Guide P0908543 Issue 02Transfer Call to Voice Mail - Ext\n, RetCodeTextErro

Troubleshooting 37P0908543 Issue 02 Enterprise Edge Attendant Console Set Up and Operation Guide Troubleshooting Attendant component installationThis

38 TroubleshootingEnterprise Edge Attendant Console Set Up and Operation Guide P0908543 Issue 02Error Message / Log Message Meaning / Action Require

Troubleshooting 39P0908543 Issue 02 Enterprise Edge Attendant Console Set Up and Operation Guide Logging Attendant activityYou can create an Attendan

4 ContentsEnterprise Edge Attendant Console Set Up and Operation Guide P0908543 Issue 02Chapter 6 Upgrading Enterprise Edge Attendant Console 31Addi

40 TroubleshootingEnterprise Edge Attendant Console Set Up and Operation Guide P0908543 Issue 02Troubleshooting the Reports componentThis section de

Troubleshooting 41P0908543 Issue 02 Enterprise Edge Attendant Console Set Up and Operation Guide The Reports component was unable to generate the lis

42 TroubleshootingEnterprise Edge Attendant Console Set Up and Operation Guide P0908543 Issue 02External ErrorsThe DAO, MSJet1, and Crystal Reports2

P0908543 Issue 02 Enterprise Edge Attendant Console Set Up and Operation Guide GlossaryAssistant attendantThe assistant attendant provides call covera

44 GlossaryEnterprise Edge Attendant Console Set Up and Operation Guide P0908543 Issue 02Networked modelA way of configuring Enterprise Edge Attenda

P0908543 Issue 02 Enterprise Edge Attendant Console Set Up and Operation Guide IndexAAdd/Remove button 31All extensions box 26Assigned extension rings

46 IndexEnterprise Edge Attendant Console Set Up and Operation Guide P0908543 Issue 02LLAN 6Link Transfer button 26Log to file 39Loop button 20, 22,

P0908543 Issue 02 Enterprise Edge Attendant Console Set Up and Operation Guide About Enterprise Edge Attendant ConsoleEnterprise Edge Attendant Consol

6 About Enterprise Edge Attendant ConsoleEnterprise Edge Attendant Console Set Up and Operation Guide P0908543 Issue 02ConventionsThe term LAN refer

P0908543 Issue 02 Enterprise Edge Attendant Console Set Up and Operation Guide Preparing for installationBefore you install Enterprise Edge Attendant

8 Preparing for installationEnterprise Edge Attendant Console Set Up and Operation Guide P0908543 Issue 02Enterprise Edge Attendant Console Attendan

Preparing for installation 9P0908543 Issue 02 Enterprise Edge Attendant Console Set Up and Operation Guide Enterprise Edge telephone system requireme